Our process begins with a 21 point inspection where we catalog every device connected to your network, and every device plugged into a power outlet running in your smart home. We document this process to create your support system. Every time any update happens to your devices, whether routine maintenance to unexpected breakdowns, we document the entire process so that anyone working on your home knows exactly how to fix the problem in the least time possible.
Once we have ran through the discovery process, we will get you set up with one of our satisfaction guaranteed support tiers. We help you pick the support that is right for your home, but each tier comes standard with our 24/7 support to keep everything in your home running smoothly.
Then you can kick back and relax. We will proactively monitor your system so you can enjoy life without the extra headaches. Our system will notify you when a product drops off the network, and you'll know we are hard at work behind the scenes. When trouble strikes and your home needs to be repaired, we refer to documentation from every previous call to your account so any technician that helps you will have the most up to date information possible to get you back to relaxing.
In addition to offering concierge smart home tech support, Smart Home DFW puts more than 18 years of honed smart home automation experience to work by helping interior designers, developers, architects, lighting consultants and home owners create smart technology plans that incorporates a strong design build philosophy. At the heart of all plans is client lifestyle with attention to wellness and convenience.
Got an emergency and not yet a member? It’s ok, we are still here to help you. We are available with a virtual service call or we come out to your house the next day. If it’s a super emergency and you need someone on the phone asap, you can reach us by chat or call us at 817.928.4868.Make Appointment
We're here to answer any questions you need before innovating your home.