Privacy Policy

Smart Home DFW LLC ("we," "us," or "our") respects your privacy. This policy describes the information we collect through our website at smarthomedfw.com and how we use and protect it.

Information We Collect

Information You Provide

When you submit a form on our website, we collect the information you enter, which may include:

• First and last name
• Email address
• Phone number
• ZIP code
• The type of help or service you are requesting (e.g., existing system service, Wi-Fi & networking, security & cameras, TVs/audio/entertainment, new construction/remodel, or builder/designer)
• A free-form message describing what you need help with

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and device information
• Referring URL
• Pages visited and approximate session timing

This technical information is collected as part of standard website operation and form submission processing.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and provide the requested service
• Schedule or coordinate service appointments
• Provide estimates, proposals, and project communications
• Offer customer support and ongoing service
• Maintain customer and contact records
• Send follow-up communications by email, phone, or SMS where you have provided consent
• Improve our website and services
• Protect against fraud and maintain security
• Meet legal, compliance, and recordkeeping obligations

Service Providers

We use third-party service providers to operate our website, process form submissions, manage customer relationships (CRM), and deliver communications including email and SMS. These providers process information on our behalf only as necessary to perform those functions and are contractually obligated to protect it.

SMS and Mobile Information Protection

If you provide your phone number and consent to receive text messages, you may receive follow-up communications by SMS. Message and data rates may apply. Message frequency may vary. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP. Consent to receive communications is not a condition of any purchase.

We do not share mobile information, SMS opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. Mobile information may be provided to service providers and subcontractors only as necessary to support communications, customer service, or text-messaging operations.

We Do Not Sell Your Personal Information

Smart Home DFW does not sell your personal information for monetary consideration. Sharing information with our service providers for the operational purposes described above is not a sale of your data.

Texas Privacy Requests

Depending on applicable law, Texas residents may have rights regarding their personal data, which may include the right to request access to, correction of, or deletion of their personal information, or to receive a copy of certain data we hold about them.

To submit a privacy request, contact us at 817-995-5021. We will respond in accordance with applicable law.

Children's Privacy

Our website and services are intended for adults, homeowners, and business contacts. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information through our website, please contact us so we can remove it.

Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, to fulfill legal obligations, resolve disputes, maintain records, and meet legitimate business needs. When information is no longer needed, we delete or de-identify it where practical.

Data Security

We use reasonable administrative, technical, and organizational safeguards to protect the information submitted through our website. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• You can opt out of SMS messages by replying STOP at any time.
• You can request that we no longer contact you by calling 817-995-5021 or replying to any email we send.
• You may choose not to submit a form or not to provide certain information, though that may limit our ability to respond to your inquiry.
• Texas residents may submit privacy requests as described above.

Changes to This Policy

We may update this Privacy Policy periodically. The current version will always be posted on this page with the effective date shown above.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact Smart Home DFW at 817-995-5021.